Develop product specialization in at least one product area. Taking ownership for the incoming queue to ensure fulfillment of customers' SLAs and other contractual KPIs when required by correctly escalating, transferring, and reducing priority on incidents.
Perform in weekend support and 24x7 support activities as required Reproduce customer issues identifying the root cause and interacting with the development team to provide a final solution when required. Perform root cause analysis and provide solutions to customers in complex environments for specific fields/areas. Resolve known errors by means of SAP Notes, Knowledge Base Articles, info docs derived from solved customer incidents, documentation, WIKI or verifying customized entries or hardware parameters Handle sensitive escalated customer issues in team environments and individual-driven actions (incident solving or real-time support), in cooperation with experienced support engineers if necessary while maintaining a high level of customer satisfaction. Responsibilities, success factors and competencies can include the following, but may be customized due to regional or business need.Ģ) Proactive Support and Innovation Activities They help customers resolve more and more complex issues and do so in a way that consistently delivers a high level of satisfaction. These individuals are gaining deeper technical knowledge in their Product Family and expanding their knowledge to include other Product Families. Individuals in the Support Engineer profile are the foundation of the Product Secure Support organization. Individuals in this position align most frequently with our customers in this role and work collaboratively with local people managers and technical leads to delight our customers. The primary responsibilities of this role are core customer support, innovation and proactive activities and participation in a continuous learning culture. Person NS2 does not offer Visa sponsorship for this roleĪll internals must have managers approval to transfer national security and critical infrastructure customers. subsidiary, offering SAP solutions with specialized levels of security and support to meet the requirements of U.S.
#Sap ns2 salary software
SAP is the global market leader for business software and related services, and SAP National Security Services Inc. SAP NS2 Secure Cloud Support organization is seeking an experienced Software Support Engineer for the SAP Analytics Cloud solution. SAP NS2 Support Engineer (SAC) - Virtual - 20171 We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. Our company culture is focused on helping our employees enable innovation by building breakthroughs together.
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